Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging with no pet hair. 

To start a return, you can contact us at support@zaleirapaws.com. Please note that we do not cover return shipping cost.

You can always contact us for any return questions at support@zaleirapaws.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
You can request exchange by contacting support@zaleirapaws.com. First exchange on all orders are free. Please send us an email with the order number. The item must be returned to our warehouse within 14 days after purchase date. 

Following items are non-refundable and non-exchangeable:

• On sale items
  
• Gift cards

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zaleirapaws.com.